Customer Service Manager

Customer Service Manager

Posted On Nov 06, 2019
Location Cleveland,OH
Salary $70,000-$90,000
Category Sales
Status Full Time
Job ID 23131

Customer Service Manager
Cleveland, OH area
$70,000 – $90,000
Job ID # 23131

Our manufacturing client is a global company with eleven manufacturing facilities around the world. They employ over 2,000 people and offer tremendous benefits, relocation assistance, annual bonus, great PTO plans, and much more. You will be a highly compensated employee and will have the opportunity to make a major difference for this organization.

Why Apply?:

  • Tremendous benefits package
  • Annual bonus opportunity
  • Work for a company with a rich history of success

The current opening is for a Customer Service Manager. Main duties include:

  • Lead the customer service team
  • Develop the customer service team through effective leadership and training
  • Investigate customer’s issues and find appropriate solutions
  • Act as the liaison with all operational departments to ensure customer satisfaction
  • Act as the Point person for all internal and external audit support
  • Provide follow up to all customer questions and inquiries
  • Assist in continuous improvement projects by identifying problems and inefficiencies within the department

Qualifications include:

  • Bachelor’s degree required
  • Prior leadership background in Customer Service with a manufacturing company
  • Minimum of 5+ years of experience in a similar function
  • Ability to lead a group of approximately 10 customer service professionals
  • Must possess excellent communication skills
  • Must be a highly-analytical and strong problem-solver

Please apply or send us a copy of your resume to dublin@omnione.com. All of your information will be kept confidential. Please feel free to call us at 614-760-5799.

Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.

 

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Omni One specializes in the placement of Engineering, Accounting, Technical, and Manufacturing professionals. Our service is employer-paid, with no costs to our applicants. All calls, emails, and other correspondence will be kept extremely confidential.