Customer Service Sales/Administration Manager

Customer Service Sales/Administration Manager

Posted On Jun 08, 2022
Location Dayton,OH
Salary $75,000-$85,000
Status Full Time
Job ID 26545
Customer Service/Sales Administration Manager
Dayton, OH area
$75,000-$85,000
Job ID: #26545

Our client is considered to be an expert in their industry.  They have a strong commitment to their customers and highly value their employees.  They are a global manufacturer that continues to grow and they offer competitive salaries and excellent benefits to their employees.  They are in need of a Customer Service/Sales Administration Manager to join their team.  You will be the analytics for the sales team which is very data driven.

As Customer Service/Sales Administration Manager, you will be responsible for:
  • Leading, coaching and managing the customer service team
  • Identifying trends and improving customer service processes and studying results
  • Ensuring customer service satisfaction
  • Providing resources (technical advice, help desk information) to the customer service team to ensure optimal performance
  • Managing inventory tracking and order fulfillment
  • Achieving calculations to track customer fill rate, shipped per day, cargo, etc.
  • Assigning production schedules
  • Supporting the sales team and their needs including customer rebates, returns, credits, etc.
  • Preparing reports
  • Driving the sales distribution needs to the onsite operations team

To be considered for the Customer Service/Sales Administration Manager position you must have:
  • A BS degree is highly preferred
  • At least 3 years of previous customer service experience in a manufacturing facility
  • Previous supervisory or leadership experience
  • Excellent communication skills; gets along well with others
  • Experience with WMS.  Dynamics AX is preferred but not required
  • Proficiency with Excel

Key skills: Customer Service, Management, Manufacturing

Please apply or send us a copy of your resume to dublin@omnione.com. All of your information will be kept confidential. Please feel free to call us at 614-760-5799.
Applications that fit the listed requirements will be contacted within 2-3 business days to schedule an initial phone interview with the Omni One team.

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Omni One specializes in the placement of Engineering, Accounting, Technical, and Manufacturing professionals. Our service is employer-paid, with no costs to our applicants. All calls, emails, and other correspondence will be kept extremely confidential.